How to keep up with new technology in online learning

November 2, 2017 Tony Bates

I was recently asked if I would answer a couple of questions from students in Royal Roads University’s course ‘Leveraging Technology in Higher Education’ in their MA in Higher Education Administration and Leadership.

With the permission of their instructor, Irwin de Vries, and the students, I am sharing my response to the two questions they raised.

Question 1

1. How can an institution make sense of all the new developments, such as what the NMC highlights every year, and incorporate that successfully into their institutional planning?

What a good question! It’s a question I personally struggle with. One could spend every waking moment these days trying to keep up with the latest apps, devices, and waves of tech innovation. Indeed, the fear of not being able to do this forced me into premature retirement – how could I keep up with everything and still play golf whenever I wanted?  (Golf won.)

However, it turns out that while the technology is forever changing, there are a number of ‘coping’ strategies, based on more fundamental principles or theories that do not change so rapidly.

Prediction is very difficult, especially if it’s about the future

First, the New Media Consortium has a poor track record in accurately predicting technology trends in higher education, mainly in terms of timelines (far too optimistic regarding the application of a particularly technology) but also often in terms of whether a technology in fact turns out to be useful for teaching or learning. Go back for instance to their 2008 report: grassroots video (iTunes, Möbius, etc.), the collaborative web (Google Docs), data mashups, within one or two years, etc.

These tools are often very useful outside of the teaching/learning process but don’t necessarily adapt easily for teaching and learning. More often these tools might have been useful but were not used or were ignored by instructors because they did not meet the immediate needs of the instructors (or the perceived needs of the students).

Institutional vs individual choice

Second, institutional decision-making is based mainly around IT network technology, classroom equipment, and ‘universally used’ commercially licensed software or technology such as word processing (which is one reason why LMSs and webinar technology are so heavily used – the institution pays for and maintains them), but emerging technologies these days are more end-user focused and low cost, so technologies are now being adopted and decided by individual instructors and especially by students, rather than the institution. These low cost technologies tend to be based on mobile phones or tablets and free or low-cost apps. It is only when a technology really takes off in teaching does it make sense for the institution to ‘block buy’ a license if it is a commercial product.

More importantly, it doesn’t make sense for institutions to make institution-wide decisions for most teaching technologies, partly because of wide variations in subject discipline needs, but mainly because with constantly emerging technologies, it’s better for the grassroots instructors and students to adopt as appropriate, hence ensuring more innovation in teaching and learning.

For instructors, usually technology adoption enables them to solve a teaching problem, such as not enough interaction with students, students not attending in bad weather or with long commutes, difficult concepts to teach abstractly, etc. Since the teaching problems often vary from instructor to instructor, it is best to leave such decisions to them. However, instructors can be ‘nudged’ by instructional designers/learning technology support staff, who should be constantly looking for potential new applications of technology, and for faculty who may be interested in trying them.

Lastly, for instructors or instructional designers who want to make a fully considered decision about the best choice or mix of educational media, there is my own SECTIONS model which attempts to identify key factors that should influence choice of media. However, even if this approach is used, in most cases it will be influenced by an instructor’s gut feeling or intuition about what will work best within a particular context -which is more likely to be right than wrong.

The SECTIONS model

The one exception I would make to the decentralization approach to technology selection is where an institution has a strong strategy or plan for digital learning. In this case, part of the strategy might be to combine the choice of a technology (such as tablets) with a plan for faculty development in how to use the technology, based on a clear pedagogical approach. This allows a large step forward to be made. The Justice Institute of BC’s digital learning strategy for the University of Guadalajara in Mexico is a good example. This helps the majority of faculty with the adoption of technology in a consistent and high quality manner. In this case the strategy depended on a clear pedagogical basis for the choice of technology made at an institutional level. However, this is the exception rather than the rule.


As with most educational decisions, context is all important. Instructors and to some extent students are closest to the action and hence are usually in a better position to make an appropriate choice than an institution trying to cover all possible positions.

However, there are guidelines that can be adopted to avoid being swayed by the media hype over the latest technology. Does it solve a problem I’m having? Will it help students to develop the knowledge and skills they will need in the future? Is it easy to use? Is it cheap or free for students? Not rocket science, by any means, but it is surprising how little such obvious questions are asked, especially by the media, when a new technology appears on the horizon.

My response to the second question will follow.

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